Shipping Policy

Last Updated: [12.03.25]

Lake Ben Productions provides digital products and creative services such as video editing, songwriting, voiceovers, background vocals, and digital media assets. Because our offerings are delivered electronically, our business does not typically involve shipping physical goods.

This Shipping Policy explains how and when digital products and services are delivered.

1. Delivery of Digital Products

All digital products—such as audio files, video files, graphics, flyers, and other downloadable content—are delivered electronically.
Delivery may occur through one or more of the following methods:

Email delivery
Direct download link
Client portal access
Cloud-based transfer (Google Drive, Dropbox, WeTransfer, etc.)
Wix automated digital delivery (if applicable)

No physical shipping is required for digital products.

2. Delivery Timeframes

Delivery timeframes vary depending on the type of project:

Instant digital downloads: Available immediately after purchase unless otherwise stated.
Custom digital services (video editing, songwriting, voiceovers, etc.): Delivery times are provided during booking or project confirmation.
Rush delivery options may be available upon request.

If we anticipate delays, we will notify you as soon as possible.

3. Physical Products (If Applicable)

At this time, Lake Ben Productions does not ship physical products.
If we introduce merchandise or physical items in the future, this page will be updated to include shipping rates, carriers, and delivery times.

4. Order Issues & Non-Delivery

If you do not receive your digital order within the expected timeframe, please check:

Your email spam/junk folder
That the email address you provided is correct
Your Wix account (if downloads are stored there)

For unresolved issues, contact us at:

Email: lakebenproductions@gmail.com
Phone: 786-529-0128

We will resend or re-grant access to your digital files promptly.

5. International Delivery

Because deliveries are digital, we can fulfill orders worldwide.
Some payment or regional restrictions may apply depending on the platform used for purchases.

6. Refunds & Re-delivery

Refunds for digital services follow our Refund Policy.
If a download link expires or a file becomes inaccessible, we will gladly resend the assets at no additional charge.

7. Updates to This Policy

We may update this Shipping Policy occasionally to reflect changes in our offerings or delivery methods. The “Last Updated” date reflects the most recent revision.